American Journal of Alzheimer's Disease and Other Dementias®

 

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American Journal of Alzheimer's Disease and Other Dementias®, Vol. 19, No. 3, 166-171 (2004)
DOI: 10.1177/153331750401900312
© 2004 SAGE Publications

Working with organization to implement dementia awareness training for public contact staff

Chris Shanley, MA, RN

Faculty of Health Sciences, University of Sydney, Sydney, Australia; Centre for Education and Research on Ageing, Concord Hospital, Concord, Australia. cshanley{at}med.usyd.edu.au

Sharon Quirke, BA, RN

Centre for Education and Research on Ageing, Concord Hospital, Concord, Australia

Lynn Shaw, MMgt, BSW

Dementia Education Services, Alzheimer's Australia NSW, North Ryde, Australia

Anne Sammut, BSW (Hons1)

Alzheimer's Australia NSW, North Ryde, Australia

People with dementia living in the community interact with a range of people who provide services to the public. Within these interactions, there may be communication problems associated with symptoms of the person's dementia. Problems include memory loss, difficulty communicating clearly, inability to grasp complex ideas, and problems handling money. This article describes a project that set out to promote training in dementia awareness for public contact staff with the expectation that it would help them better cater to people living with dementia. We worked with a police service, members of a city council, and staff of community pharmacies. This report provides suggestions about appropriate learning outcomes and program content and recommends steps to help others set up similar education programs.

Key Words: Alzheimer's disease • dementia education • customer service • public contact staff


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