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Working with organization to implement dementia awareness training for public contact staffFaculty of Health Sciences, University of Sydney, Sydney, Australia; Centre for Education and Research on Ageing, Concord Hospital, Concord, Australia. cshanley{at}med.usyd.edu.au
Centre for Education and Research on Ageing, Concord Hospital, Concord, Australia
Dementia Education Services, Alzheimer's Australia NSW, North Ryde, Australia
Alzheimer's Australia NSW, North Ryde, Australia People with dementia living in the community interact with a range of people who provide services to the public. Within these interactions, there may be communication problems associated with symptoms of the person's dementia. Problems include memory loss, difficulty communicating clearly, inability to grasp complex ideas, and problems handling money. This article describes a project that set out to promote training in dementia awareness for public contact staff with the expectation that it would help them better cater to people living with dementia. We worked with a police service, members of a city council, and staff of community pharmacies. This report provides suggestions about appropriate learning outcomes and program content and recommends steps to help others set up similar education programs.
Key Words: Alzheimer's disease • dementia education • customer service • public contact staff
American Journal of Alzheimer's Disease and Other Dementias®, Vol. 19, No. 3,
166-171 (2004) |
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