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Caregiver satisfation with Adult Day Service Programs

Department of Human Development, Virginia Tech, Blacksburg, Virginia

Steven H. Zarit, PhD

Department of Human Development and Family Studies, The Pennsylvania State University, University Park, Pennsylvania

Mary Ann Parris-Stephens, PhD

Aloen Townsend, PhD

Kent State University, Kent, Ohio

Rick Greene, MSW

New Jersey Department of Health and Senior Services, Newark, New Jersey

Caregivers typically report high levels of satisfaction with adult day service (ADS) programs. However, studies of satisfaction are often limited by methodological problems. For example, items may only assess global satisfaction rather than caregivers’ feelings about specific aspects of ADS use. Additionally, caregivers’ responses may reflect their expectations or attitudes about ADS rather than satisfaction with the program. This study uses multiple indicators of a program's success to evaluate caregiver satisfaction with ADS after three and 12 months of program attendance. Reported are rates of satisfaction with various features of ADS services, perceived benefits and drawbacks associated with ADS use, and how those evaluations change over time. We also examine factors associated with caregivers’ evaluation of ADS.

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