American Journal of Alzheimer's Disease and Other Dementias®

 

Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Click here for more information

Sign In to gain access to subscriptions and/or personal tools.
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via Google Scholar
Google Scholar
Right arrow Articles by Morrow-Howell, N.
Right arrow Articles by Sculle, L.
Right arrow Search for Related Content
PubMed
Right arrow Articles by Morrow-Howell, N.
Right arrow Articles by Sculle, L.
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati  
What's this?
American Journal of Alzheimer's Disease and Other Dementias®, Vol. 12, No. 5, 227-234 (1997)
DOI: 10.1177/153331759701200508
© 1997 SAGE Publications

Consumer satisfaction with the services of the Alzheimer's Association

Nancy Morrow-Howell, PhD

Mel Belton, MSW

George Warren Brown School of Social Work, Washington University, St. Louis, Missouri

Kathleen O'Brien, MSW

St. Louis Chapter of the Alzheimer's Association, St. Louis, Missouri

Liesel Sculle, MSW

George Warren Brown School of Social Work, Washington University St. Louis, Missouri

This paper reports findings from a consumer satisfaction survey completed by the St. Louis Chapter of the Alzheimer's Association. Thefindings revealed that consumers were very satisfied with the services they received The percent in the "very satisfied" and "satisfied" category was 97 percent. The highest level of consumer satisfaction was with the family care planning program (91 percent very satisfied, 9 percent somewhat satisfied), and the lowest level of consumer satisfaction was with the support groups (64 percent very satisfied, 29 percent somewhat satisfied). Eighty-one percent of consumers reported that their initial needs were met on the first call to the chapter Fifty percent stated that they could have used the services of the chapter more than they did. Suggested improvements from consumers were captured. As a result of the study, three key target improvement areas have been identifiedfor the chapter:

  • • Strengthening volunteer management;
  • • Enhancing support to adult children; and
  • • Clarifying consumer expectations about the Association's services.


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati    What's this?